CCLS offers you the option of attending training in one of our classrooms or bringing the training to your site. We will customize any course content to fit the specific needs of your organization and work with you to present training that your employees can use. For example, you may need training specific to the clients you support, you may have received a citation from the State with a directive to complete a particular training, or you may want all your employees to complete their continuing education at the same time to save on costs. Whatever your training need, we have the solution for you.
Check out the case studies below and contact us for further information
Lori Bares, Training Director
Michele Fuehrer, Training Coordinator
1-800-236-2257 ext. 239
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An assisted living company was pleased to announce the soon-to-be opening of their second facility. Wanting to be prepared for the first residents who could call it home, they began advertising for employees. Given a rural location and good economy, their recruitment endeavors were challenged. By the time the employees were hired, there remained only a couple of weeks before the facility would open. The administrator called CCLS Training to request that all the required classes be conducted at their location over the course of two weeks. We were able to arrange for a trainer to travel to their location and conduct the classes so by the move-in day of the residents, all employees had completed their training and were able to fulfill their responsibilities and provide the needed supports.
As one facility’s administrator reviewed the residents’ records, she noticed there was missing and incomplete documentation. After talking with the caregivers, she found that they were providing cares but didn’t understand the significance or process for documentation. Her concern was for the liability of having poor or no documentation, no written verification of the care provided. She had heard about CCLS Training from another company and so called to ask if we could assist with teaching her employees. To make sure the training was appropriate, we spent a little time ascertaining the needs. Upon a discussion of her goals for the training and the facility’s documentation format, expectations and process, we designed a documentation course specific to her employees. A trainer traveled to the facility and conducted the course. Following the class, the feedback from the employees was that the trainer really understood their charting process and provided a number of tips for completing it accurately. The administrator said that we had met her goals for the training.
With a small facility in a rural location, the administrator found it difficult to secure the needed continuing education hours for his employees. It was too costly to send each one to a series of classes and there was no one local who could provide the training at a reasonable cost. In a conversation with a case manager, the case manager mentioned that CCLS provides training but she didn’t know if we provided on-site training. He called and upon finding out that we do offer on-site classes asked for a price quote for the need continuing education classes. Upon receiving a price quote less than what it would cost him to send his employees to classes, he scheduled dates for classes relevant to the residents served in his facility. By having all of his employees attend together, he was assured they all received the same information, were able to participate in class discussion and brainstorm with their co-workers, and meet their continuing education hours.
As residents age, there tends to be a decline of skills and often times new diagnoses. This is what was occurring with one of the residents at a facility located in a neighboring county. The administrator was concerned about the employees’ ability to support the resident as symptoms of dementia began surfacing. Because the resident had called this facility home for the past ten years, the administrator wanted to make sure the resident could continue to reside there. Her intent in calling CCLS Training was to provide training that would help her employees understand the resident’s new condition and respond appropriately to the resident’s increased need for assistance and monitoring. After speaking with the administrator, CCLS Training revised their course on dementia to address the specific needs of her employees. The trainer traveled to the facility and conducted the class with the administrator in attendance. Since the course was specific to the facility, the employees were able to share concerns and receive possible support solutions from the trainer. The administrator expressed her appreciation for the customized training, which increased her employees’ understanding of the resident’s condition.
We proactively review and update course content so that your employees receive the most current information available. Our learner-based programs ensure that students are engaged in the classroom experience. In addition to the required courses, we offer over 30 continuing educations courses that serve to improve your employees’ ability to provide quality services.
People working in our industry must constantly strive to increase their skills and knowledge in order to better support and meet the needs of clients. Our staff training embraces the essence of what is needed by your staff both for meeting regulatory requirements but more importantly for what is needed to provide the highest quality of care and professionalism. Training also increases employee job satisfaction which pays dividends to your bottom line. A fiscally sound and well-managed program is what is best for clients and that is what our training is designed to help you build.
With more than 40 years of experience in supporting individuals with a wide range of disabilities, CCLS has come to be trusted and relied upon by long-term care providers for their training needs. Our state-approved staff trainers promote client dignity, individuality, and rights in each class they teach. Their years of direct care and training experiences are a benefit to the more than 2500 students that annually attend their classes. Between our offering of over 45 courses and our customized training, we are confident that you will find the training your employees need.